Support: Billing FAQs -- My Homebase

Q. When will my billing start?

A. It is our policy to start billing after your installation has been completed and your service is available for your use. If you have received a bill from us and your installation has not yet been completed, we would like to hear from you.

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Q. How will I get my bill?

A. At the present time, we are mailing invoices to our customers or check out your My Account area to view current or last month's bill.

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Q. When is my bill due?

A. Your first bill will arrive in the mail a day or two after your installation has been completed. Generally speaking, the day your first bill is generated will be your monthly billing date. Our terms are NET 30 days from the date of the invoice.

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Q. How do I pay my bill?

A. You can give us your credit card number and your payment will be processed each month automatically. You can also send a check to our lockbox, or call Customer Care and ask to make a "current period only" credit card payment.

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Q. Where is ConnectSouth's billing address?

A. Mail Checks or Money Orders to:

CONNECTSOUTH COMMUNICATIONS
PO Box 847154
Dallas, TX 75284-7154

Have you been through our support area and still have questions? Let us give you some personal attention. Call us at 1-877-665-7697, email us at customercare@connectsouth.com, or contact us online.

	CUSTOMER CARE CENTER Please use the FAQs below as a tool to obtain more information about our products and as a troubleshooting guide. We are continuously updating our FAQ's as technology, and our products change.

		Customer Billing FAQs

		When will my billing start? How will I get my bill? When is my bill due? How do I pay my bill? What is ConnectSouth's billing address?

	*Q. When will my billing start?* A. It is our policy to start billing after your installation has been completed and your service is available for your use. If you have received a bill from us and your installation has not yet been completed, we would like to hear from you. [ Back to Index ] [ Back to Top ] *Q. How will I get my bill?* A. At the present time, we are mailing invoices to our customers or check out your My Account area to view current or last month's bill. [ Back to Index ] [ Back to Top ] *Q. When is my bill due?* A. Your first bill will arrive in the mail a day or two after your installation has been completed. Generally speaking, the day your first bill is generated will be your monthly billing date. Our terms are NET 30 days from the date of the invoice. [ Back to Index ] [ Back to Top ] *Q. How do I pay my bill?* A. You can give us your credit card number and your payment will be processed each month automatically. You can also send a check to our lockbox, or call Customer Care and ask to make a "current period only" credit card payment. [ Back to Index ] [ Back to Top ] *Q. Where is ConnectSouth's billing address?* A. Mail Checks or Money Orders to: CONNECTSOUTH COMMUNICATIONS PO Box 847154 Dallas, TX 75284-7154 Have you been through our support area and still have questions? Let us give you some personal attention. Call us at 1-877-665-7697, email us at customercare@connectsouth.com, or contact us online.