CUSTOMER CARE CENTER
Please use the FAQs below as a tool to obtain more information about our products, or as a troubleshooting guide. We are continuously updating our FAQ's as technology, and our products change.


E-Commerce FAQs

Q. What is e-commerce?

A. e-commerce is simply on-line electronic commerce: buying and selling products over the Internet. Products will be displayed on a web site and will be able to be ordered and purchased on-line.

Q. What do I need to do to start selling on-line?

A. Selling on-line starts with getting a web site on-line and adding in e-commerce capabilities. With ConnectSouth, we provide an easy web site builder (no programming experience needed) that include the ability to add a product catalog, shopping carts, and secure credit card ordering. You start by ordering a Connect&host web hosting package and adding the Connect&sell web site builder.

Q. Will I be able to offer e-commerce securely to my customers?

A. Yes, we provide services that use security measures to reduce the opportunity for unsafe ordering on the Internet. Through encryption and SSL secure servers, credit cards are encrypted from end to end.

Q. What does SSL Secure Server mean?

A. SSL means secure sockets layer. The SSL protocol includes provisions for server authentication (verifying the server's identity to the client), encryption of data in transit, and optional client authentication (verifying the client's identity to the server).

Q. What does encryption mean?

A. Encryption works by encoding the text of a message with a key - in essence the bits and bytes are scrambled and difficult to read. There are standard encryption types in the industry called DES encryption. For our e-commerce products and backup/restore products we will provide encryption so that when a customer puts in a credit card on-line it will be encrypted as it travels through the network and the Internet.

To learn more about security - we recommend the following site: http://www.w3.org/Security/Faq/



Have you been through our support area and still have questions? Let us give you some personal attention. Call us at 1-877-665-7697, email us at customercare@connectsouth.com, or contact us online.